Open Shift Management
Use of Workforce Management Systems as a Communication Tool with
Susan Bould, MSN, CTT, RN, Rex Clinical Manager, Kathy Cook, MSN, RN, NE-BC, CNO, St. Elizabeth Health Center, & Rosemarie McLaughlin, Humility of Mary Health Partners, Scheduling Coordinator
Concerro Client Workshop, May 2011
Whose $$ / Whose People? with
Diane Hamm-Vida, MSN, RN, Concerro Director & Greg Close,Res-Q Client Services Executive
Concerro Client Workshop, May 2011
Using Multidisciplinary Collaboration and Systems Integration to Accomplish Organizational Goals with
Nancy Barton from Northeast Georgia Health System
May, 2010
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Online Shift Scheduling
Use of Workforce Management Systems as a Communication Tool with
Susan Bould, MSN, CTT, RN, Rex Clinical Manager, Kathy Cook, MSN, RN, NE-BC, CNO, St. Elizabeth Health Center, & Rosemarie McLaughlin, Humility of Mary Health Partners, Scheduling Coordinator
Concerro Client Workshop, May 2011
Top Tips to Balance Labor Costs, Quality & Employee Satisfaction with
Deborah Crist-Grundman, Concerro Senior Clinical Strategist
February 2011
Hospital Based Staffing Pools: Developing a Business Case & Execution Plan to Optimize Hospital Resources with
Keith Henthorne, Formerly VP/Hospital CEO, Tenet HealthCare, Chief Investment Officer, Ziegler HealthVest LLC
Nancy Bourg, RN, MBA, Partner InSource Strategies
Bob Murphy, Partner INSource Strategies
September, 2009
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Patient Acuity
Nursing Documentation: An Essential Element in Maximizing Care Reimbursement in Your Organization with
Mr. Glenn Krauss, Author of "Understand potential pitfalls when codes misrepresent patient acuity and severity"
July 2011
Acuity-Patient Attribute Model Philosophy with
Chris Phifer, RN MPA, Consultant, Novia Solutions, Inc.
Concerro Client Workshop, May 2011
Nurse Staffing and Acuity with
Pat O'Lear, Nurse Consultant, Concerro
October, 2010
Emergency Preparedness
It Can Happen to You! Bringing Order to the Chaos of Disaster Preparedness in your Healthcare Organization with
K. Joanne McGlown, PhD, MHHA, BS, RN, FACHE
October 2011
The Joint Commission Hospital Standards for Emergency Management and the Survey Process with
David Dagenais, BS, SASHE, CHFM, CHSP, Life Safety Code Specialist
June 2011
What Is HICS? Incident Command & HICS with
Lisa Cole, RN, BSN , Senior Director Trauma and Emergency Management Methodist Healthcare
Concerro Client Workshop, May 2011
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Thought Leadership
Building BRIDGES: Overcoming Staff Burnout and Moving Toward Engagement with
Jonathon Halbesleben, PHD
January, 2012
Achieving Compliance with the Joint Commission's Staffing Effectiveness Requirements with
Patricia Adamski RN, MS, MBA
November, 2011
CXO, WOW, & WOM: A Powerful Approach to Patient Experience Management Tied to the Bottom Line with
Anthony Cirillo, FACHE, AB
August, 2011
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